Professional Publications

Innovation Leader: Pointers Magazine (2023)
“AI and the Age of Decision Factories”

Innovation Leader: Pointers Magazine (2022) co-authored with George White
“The Stakes For Innovation Portfolio Management Just Got Higher”

Service Design Network: Touchpoint Vol. 9 No. 2 (2017) co-authored with Guy Felder
“Service Design from Discovery to Governance”

Healthcare IT Leaders and News: Interview (2016)
“A Follow-Up Conversation with Shaun Gummere”

Healthcare IT Leaders and News (2015)
“Healthcare that works: How human-centered design aligns people, processes and technology”

EHR Intelligence (2015)
“Can Human-Centered HIT Design Improve Patient Engagement?”